FAQ – PRIVATE CUSTOMERS

CAN I PURCHASE AS A PRIVATE CUSTOMER?

Yes, private customers can purchase directly from our website without a VAT number.


DO PRICES INCLUDE VAT?

Yes, prices shown for private customers include VAT, unless otherwise stated.


HOW CAN I PLACE AN ORDER?

You can place an order by adding products to the cart and completing the checkout process online.


WHAT ARE THE SHIPPING TIMES?

For private customers, shipping times are a maximum of 48 hours from order confirmation.


DO YOU SHIP ABROAD?

Yes, we ship within Italy and to several European Union countries.
International shipping costs are calculated at the time of checkout or quotation.


CAN I RETURN A PRODUCT?

Yes, private customers have the right of withdrawal in accordance with applicable regulations. Please refer to the Returns and Refunds section for more details.


HOW CAN I CONTACT YOU?

You can contact us through the website form or by writing to:
aiutoclienti.pidakshop@gmail.com